Support
Help for Kanriq Terrain and Kanriq.
Write to support@qoomply.com: we reply within 2 business days. This page answers the most common questions first.
Before you write
- Your phone
- The model and the system version (iOS or Android).
- Your organization
- Its name and the email address of your account.
- The finding concerned
- The action reference, if it was created, and what you saw on screen.
Frequently asked questions
I have no account: how do I sign up?
There is no sign-up in the app. The account is created by your organization's Kanriq administrator: ask them.
I don't receive the 6-digit code.
Check the address you typed and your spam folder, wait a moment, then request a new code. The address must be the one your administrator declared.
My company uses single sign-on (SSO).
Use the single sign-on button and your usual company credentials.
Why does the app ask for the camera or the photos?
The camera takes the photo of the finding, the photo library lets you pick an existing one. Each permission can be turned back on in the phone's settings (Settings on iOS, Settings on Android).
Can I attach several photos?
No, one photo per finding. You can complete the action in Kanriq on a computer.
Is my finding sent if I have no network?
No. Without a connection the upload fails and a message appears. Your title, details and photo stay in the form: tap Send again once you are back online.
Where do I find my finding?
The app shows the reference of the action created. The quality team follows it in Kanriq.
I sent a photo by mistake.
Ask your quality manager or administrator to delete the action or the attachment.
How do I delete my account?
See the Delete account page.
Delete your account
The steps, the data erased and the data kept.