Account deletion
Delete your Kanriq Terrain account.
Kanriq Terrain is published by Kanriq. Your account is managed by your organization: here is how to request its deletion and what is erased.
Who manages your account
- Your organization
- Accounts are created at your organization's request, by its administrator. Kanriq acts as your employer's processor.
Request the deletion
- 1
Through your organization
Your administrator or quality manager can send us the request at support@qoomply.com.
- 2
Or directly by email
Write to support@qoomply.com from your account's address, with the subject “Kanriq Terrain account deletion”. We verify your identity, inform your organization and handle the request within 30 days at most.
Data erased
- Your identity
- Name, email address and authentication identifier.
- Your access
- Sessions, tokens and preferences.
Data kept
- Findings already sent
- Findings and photos are part of your organization's quality system (improvement actions). They stay under its control, until it deletes them or the contract ends.
- Technical logs
- Kept for at most 12 months for the security of the service, as the French data protection authority (CNIL) recommends.
- Legal obligations
- Data we are required by law to keep.
On your phone
- Signing out
- Erases the session stored on the device.
- Uninstalling
- Removes the app's local data.
- Deleting a finding without deleting the account
- Ask your quality manager or administrator.